Returns & Cancellation Policy – Nisyriana.com

At Nisyriana.com, customer satisfaction is our top priority. If you are not satisfied with your purchase, you may request a return within fourteen (14) days from the date of delivery.

Return Conditions

To be eligible for a return, products must:

• Be unused and unopened
• Be in their original condition
• Include original packaging and proof of purchase

Before returning any product, please contact us:

📧 [email protected]
📞 +30 6946461799 / +30 22420 31593 / +30 6955392291
(Monday – Friday, 10:00 – 18:00)

Non-returnable Products

For hygiene and safety reasons, the following items cannot be returned once opened:

• Cosmetics
• Food & beverages
• Jams & sweets

Return Shipping Costs

Return shipping costs are covered by the customer, unless the product is defective or incorrect.

Defective or Incorrect Products

If you receive a defective or incorrect item:

• We cover return shipping costs
• We offer replacement or refund

Refunds

Refunds are processed after the returned product is received and inspected.

Refunds are issued:

• Using the original payment method
  or
• As store credit (upon agreement)

Order Cancellation

You may cancel your order free of charge, provided it has not yet been shipped.

Please contact us within 8 working hours of placing your order:

📧 [email protected]
📞 +30 6946461799 / +30 22420 31593 / +30 6955392291

Important Notice

We are not responsible for damages caused by:

• Improper use
• Normal wear and tear
• Incorrect storage

By placing an order, you agree to these terms.